Your privacy matters to us. This Privacy Policy explains what personal information pisoperya collects from Filipino players, how we use it, and the steps we take to keep it secure. By using our platform, you agree to the practices described here.
When you register an account or use the pisoperya platform, we collect certain personal information to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your GCash number or bank account details, which are necessary to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall user experience. We do not collect more information than is reasonably necessary for the purposes described in this policy.
The personal information we collect is used primarily to operate and maintain your pisoperya account, process financial transactions, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Your gaming activity data is used to monitor for responsible gaming concerns and to ensure compliance with our platform rules. We may also use aggregated, anonymised data to analyse platform performance and improve our services for all Filipino players. We will not use your personal information for any purpose that is incompatible with the reasons it was originally collected without first obtaining your consent.
pisoperya does not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers, all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in thePhilippines where we are legally obligated to do so. We will always aim to notify you of such disclosures where permitted by law. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations. Financial transaction records are kept for a minimum period as required by applicable Philippine laws and anti-money laundering regulations. If you request the closure of your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your data. We regularly review the data we hold and securely dispose of information that is no longer needed.
pisoperya uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access. Our team conducts regular security reviews and vulnerability assessments to maintain the integrity of our systems. We also implement multi-factor authentication options to help you keep your account secure. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.
As a user of the pisoperya platform based in the Philippines, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request the deletion of your personal data, subject to our legal retention obligations, by contacting us at [email protected]. If you believe your data has been processed in a manner inconsistent with this policy, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We will respond to all data-related requests within a reasonable timeframe and will keep you informed of the progress of your request. We are committed to upholding your privacy rights and treating your personal information with the highest level of care and respect.
Our platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how players interact with our site. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful to Filipino players so we can continue to improve our services. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the platform. We encourage you to review this policy periodically so that you remain informed about how we are protecting your information. Your continued use of pisoperya after any changes have been published constitutes your acceptance of the updated policy. If you have any questions about this policy or how your data is handled, please contact our support team at [email protected].
Stay informed about your rights and how pisoperya keeps your experience safe and fair.
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